HTE Engineeer || 6 to 9 Years || Mumbai
Capgemini
2 - 5 years
Mumbai
Posted: 27/02/2025
Job Description
Job Description
- JOB DESCRIPTION –
• We are seeking a highly skilled and mo1vated High Touch Engineer to support our customer in the Mumbai region.
• The successful candidate will be responsible for providing excep1onal technical support and exper1se for Cisco’s Service Provider (SP) rou1ng products, ensuring high availability and performance of network infrastructure.Key Responsibilities:
• Leads the technical deliverables of Expert Care services (HTEC) and first escala1on resource for HTTS CSE’s on reac1ve technical issues on assigned engagement(s).
• Collaborate with Cisco’s Technical Assistance Center (TAC), Engineering teams to resolve critical issues.
• Covers maintenance windows or any other pre-planned off-hours network ac1vity.
• Par1cipates in weekly customer SR review mee1ngs organised by HTOM.Technical Expertise:-
• Strong knowledge of SP rou1ng protocols such as BGP, ISIS, OSPF.
• Strong knowledge of SP technologies such as MPLS, EVPN, SR-MPLS, SRv6, LDP, RSVP TE and QoS.
• Deep understanding of OSI, TCP/IP networking, IPv4/IPv6 stack.
• Expert level knowledge & Troubleshooting on Cisco SP platforms and so\ware- ASR9K, NCS, IOSXR
• Moderate to advanced knowledge of Network Automa1on and programmability, SDN transport, virtualisation. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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